Customer Service Representative

June 26, 2020

Singapore

Long-Term Contract

Reporting to

Global Supply Chine Manager and Regional Operations Manager based in Groton

Main responsibilities and tasks

§  Manage many detail-oriented customer orders in a fast-paced environment with ability to multitask

§  Ability to negotiate trucking and intermodal freight where needed

§  Ability to coordinate with vendor/supplier, warehouse, freight and customer to execute orders in a timely and cost-effective manner

§  Support sales managers on creating confirmed orders to be sent and signed by customers with attention on accuracy

§  Assist in inventory management at warehouses across the US and S. Korea 

§  Manage customer order documentation including BLs, invoicing and costing analysis

§  Enter provisional expenses into Global Trade (internal ERP) related to each order

§  Match and be first level of approval on expense bills in order for accounting to find and enter per provision

§  Ability to resolve reconciliation and pricing issues

§  Ability to communicate professionally and appropriately within the Emeraude Group and with outside customers and vendors

§  Additional projects as needed

Candidate’s Profile

§  Bachelor’s degree preferred

§  Minimum of 3-4 years of work experience, preferably in cross trade and logistics function (logistics, supply chain, cross trade experience)

§  Customer orientated, excellent administrative, communication and presentation skills required

§  Ability to multi-task, prioritize and manage time effectively

§  Experience with all MS office application (Outlook, word, Excel,PowerPoint)

§  Basic Knowledge of International Commerce

§  Strong mathematical skills, ability to convert unit of measure and currency

§  Team spirit, adapt well to rapidly changing circumstances, flexibility

§  English language is mandatory

§  Experienced in Letter of Credit management

Compensation and Benefits

§ Office timings: 9 am to 6 pm from Monday to Friday

§ Salary will depend on the candidate's experience

§ Vacation days: 15 working days/year

§ Annual discretionary bonus on merit

§ Health insurance entirely paid by the company

§ No sponsoring of visa

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